Local resident Phillip James is hesitant to use Salmon Arm Recreation’s new management software set to launch this fall.
The Shuswap Recreation Society is moving to a system managed by Minnesotan company Finnly Sport. Users, both new and those already holding a Salmon Arm Recreation pass card, are asked to create a new account by Monday, Aug. 25. Registration requires an email, name, phone number, emergency contact, and address. Canadians must type “BC” under “State*” and enter a postal code under “Zip*.” No financial information is required.
Residents who use facilities on a drop-in basis, or members of user groups with existing accounts, do not need to register. User group members are advised to check with their scheduling contact before creating a new account.
James expressed concern over the system’s U.S. origin.
“It’s obviously an American company, and these days I’m concerned about how our information is handled,” said James. He worries that personal data may cross the border and prefers a Canadian-based service.
Salmon Arm Recreation general manager Darin Gerow explained that the outgoing system was also U.S.-based but had become outdated. “It wasn’t keeping up with changes. We faced challenges with accounting, programming, and scheduling,” he said.
Gerow said the new software is tailored specifically for recreational purposes, including pools, arenas, sports fields, and program scheduling.
“There’s a large niche for this system. It has been tested and will help our patrons,” Gerow added. “It’s easier to use. Any change can create issues, but we are prepared to address them as they arise.”
Regarding personal data, Gerow confirmed that Salmon Arm Recreation conducted a thorough review to ensure the system aligns with the organization’s Personal Information Protection Policy.
“This verification ensures compliance with British Columbia’s Personal Information Protection Act (PIPA),” said Gerow. He added that users have already given positive feedback about the interface and simplicity.
The upgrade also introduces practical features. At Rogers Rink, a designated dressing room monitor will track team usage, replacing the current whiteboard system. Users can now view booking schedules online for ice rinks and sports fields, making it easier to request and manage bookings.
“Previously, users had to call to see availability. Now they can log in, check schedules, and request bookings directly,” said Gerow.
While some users, like James, remain cautious about the software’s U.S. origin, the management emphasizes the system’s security, ease of use, and improved functionality.
Salmon Arm Recreation hopes the new software will simplify registration, enhance booking transparency, and provide a more efficient experience for all patrons.
